The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Guest Parking
Electric kettle
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Arenal, 15,
Madrid,
Spain,
28013,
Community of Madrid
Map view
street view
Arenal, 15,
Madrid,
Spain,
28013,
Community of Madrid
City landmarks
Museum
Prado National Museum
2.1
km
Square
Puerta del Sol
860 m
Casino
Gran Via
860 m
Museum
Museo Nacional Thyssen-Bornemisza
1.6
km
Park
El Retiro Park
2.6
km
Plaza de la Independencia
Parque del Retiro
1.6
km
Public Building
Cybele Palace
1.6
km
Church
Real Basilica de San Francisco el Grande
990 m
Museum
Plaza de Cibeles
1.6
km
Museum
Museo Nacional Centro de Arte Reina Sofia
2.1
km
Calle Alcala 42
Circulo de Bellas Artes
860 m
Calle Ponzano tapas
2.8
km
Garden
Royal Botanical Garden of Madrid
2.1
km
Paseo del Pintor Rosales
Templo de Debod
1.6
km
Square
Plaza de Santa Ana
1.3
km
Monument
Puerta de Toledo
990 m
Museum
Museo de Historia de Madrid
1.9
km
Museum
CaixaForum Madrid
2.1
km
Calle de Ferraz
Temple of Debod
1.6
km
Museum
Museo Sorolla
2.4
km
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.2
km
Paseo del Prado Paseo Del Prado
Paseo del Prado
2.1
km
Nearby
Square
Plaza Mayor
590 m
Palace
Royal Palace of Madrid
590 m
Church
Catedral de Sta Maria la Real de la Almudena
590 m
Opposite Palacio Real
Plaza de Oriente
590 m
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
590 m
Theatre
Teatro Real
590 m
Church
Iglesia San Gines
50 m
Garden
Sabatini Gardens
590 m
Restaurants
Restaurante Botin
450 m
C/Cuchilleros
Chocolateria 1902
60 m
Calle de San Martin 2 Semi-esquina con la calle Arenal
Trattoria Malatesta
140 m
5 Calle Coloreros
Cafe and Te
60 m
C/Carrera de San Jeronimo
Steakburger Arenal
70 m
Calle del Arenal 26
El Cogollo de la Descarga
90 m
Calle Hileras 6
Rincon de Roque
70 m
C/ San Martin 3 Semiesquina Arenal
Rosi La Loca Taberna
520 m
Calle Cadiz 4
El Neru
140 m
Calle Bordadores 5
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great breakfast
Helpful staff
Standard rooms facing the street
Some staff not welcoming
7.8/10
Very good
Rooms
8.1
Location
8.9
Service
8.3
Dining
7.5
Guest reviews
7.8/10
based on 14 reviews
4.5/5
based on 2351 reviews
9.1
9.1/10 based on 3667 reviews
#83 of 496 hotels in Madrid based on Tripadvisor
Max
United States,
March
2024
7.8/10
The hotel has a prime location at the heart of Madrid, near major attractions, but noise from construction can be a bother at night. The rooms are spacious, very comfortable, and clean, offering a good night's sleep. However, the ongoing construction nearby can be visually disruptive. The staff is professional and accommodating, although English proficiency is limited. The dining options are tasty and fresh but can get busy, especially in the morning.
Rooms
8.0
The rooms were very comfortable, modern, clean, and provided a good sleep quality despite some noise at night. I particularly enjoyed the spacious layout and having a small Juliet balcony overlooking the vibrant pedestrian street.
Service
7.0
The service was very professional and accommodating, with helpful and kind staff. However, I was a bit surprised by the limited English proficiency given the hotel's central location.
Location
9.0
The hotel's location is super convenient, right in the center of Madrid, allowing easy access to all major attractions on foot. Despite the chilly weather during my stay, being steps away from Plaza Mayor and Puerta del Sol was a major plus.
Dining
7.0
The dining experience was good, offering a variety of tasty and fresh options to fuel up for a day of sightseeing. However, it could get a bit busy, especially in the morning.
Facilities
8.0
The hotel offers a range of facilities and services, including car hire, dry cleaning, housekeeping, laundry, and tours/ticket assistance, enhancing the overall guest experience.
Mike
United Kingdom,
March
2024
8.4/10
The hotel is one of the nicest I've ever stayed in, with big rooms, huge modern bathrooms, and a great breakfast. The staff was extremely helpful. However, the standard rooms face out to the street, which can be a downside.
Rooms
9.0
The rooms are big, modern, and clean. The bathroom was huge, and the breakfast was great too.
Service
8.0
The service was tremendous, with helpful staff like Paco, Javier, Fernando, and Emilio who assisted us with various needs. However, some staff members were not welcoming.
Location
9.0
The location is fantastic, being in the city center close to Puerta del Sol and Plaza Mayor. Perfect for a short travel in Madrid with all attractions within walking distance.
Dining
8.0
The dining experience was excellent with a good range of choices for breakfast. The staff was kind and helpful.
Facilities
8.0
The hotel offers a range of services like car hire, dry cleaning, housekeeping, laundry, and airport shuttle.
Great breakfast
Standard rooms facing the street
Mildred
United States,
December
2023
9.0/10
My stay at the hotel was fantastic! The rooms were lovely, spacious, and clean for the price I paid. I particularly enjoyed the very modern 'terrace' room. The service was top-notch, with professional and friendly staff offering assistance and even reserving a taxi for our early morning flight. The location was excellent, right between Opera & Sol, making it easy to explore the center of Madrid. The dining experience was great, and the facilities were impressive.
Rooms
8.0
The rooms were lovely, spacious, and clean.
Service
9.0
The service was very professional and friendly, with helpful staff.
Location
10.0
The location was fantastic, right between Opera & Sol with easy access to attractions.
Dining
9.0
The dining experience was also great, with delicious options at a reasonable price.
Facilities
9.0
The facilities were top-notch, offering everything we needed for a comfortable stay.
Ruth
United Kingdom,
December
2023
8.4/10
The hotel is perfectly located in the heart of the city center, making it easy for transportation and sightseeing. The rooms, although a bit old and in need of some updates, are clean and comfortable. The service provided by the staff, especially Paco, was very helpful and friendly. The dining experience, while not included in the rate, offered a nice selection of cold and hot foods. The location is amazing, offering easy access to key attractions and a vibrant atmosphere, with plenty of restaurants and tapas bars nearby.
Rooms
7.0
The rooms, with a nice view out to the action below, were clean and comfortable, albeit a bit sterile in decor. The glass panels between the bedroom and toilet facilities were not ideal.
Service
9.0
The staff, especially Paco, were very helpful and friendly throughout my stay. They even carried my cases to the room without any issues.
Location
10.0
The hotel's location is fantastic, right at the center of the city, offering easy access to all key attractions, including Plaza Mayor, Puerta del Sol, and the Royal Palace. It's perfect for solo travelers looking to explore Madrid.
Dining
8.0
The dining experience, although not included in the rate, was enjoyable with a nice range of cold and hot food options. However, it could have more selection to enhance the overall experience.
Facilities
8.0
The facilities at the hotel were sufficient for my needs, providing everything required for a comfortable stay.
Rod
United Kingdom,
September
2023
6.2/10
The hotel is conveniently located near Puerto del Sol Square and the Hop-on/Hop-off bus routes, making it easy to explore the city. The rooms, although spacious, overlook a busy street which can be noisy at times. The service was prompt and efficient, except for a slightly rude encounter during a query. The dining options were disappointing despite the already affordable price. The location is central but can get noisy, especially during peak hours.
Rooms
7.0
The rooms are big enough to stay comfortably, despite the street noise. However, the white lighting can be a little harsh.
Service
7.0
The staff provided support promptly to our needs but could be more polite.
Location
6.0
The hotel is in the center of the city, close to all attractions, but noise from the street and neighboring hostel can be disruptive.
Dining
5.0
The dining experience, despite being reasonably priced, was not up to par.
Facilities
6.0
The facilities met basic needs but nothing exceptional was offered.
Craig
United Kingdom,
September
2023
8.6/10
The hotel is simply amazing, located right above the vibrant Main Street where you can enjoy live music from your window. The rooms are modern, spotlessly clean, and offer lovely views of the street. The staff is incredibly helpful and friendly, showering guests with drinks and a touch of luxury. The location is unbeatable, just steps away from all the main attractions in Madrid. However, the dining options could use some improvement.
Rooms
9.0
The rooms were nice and cool on a very hot day, spotlessly clean, modern, and offered a lovely view of the street.
Service
9.0
The staff were all very helpful, friendly, and welcoming, providing exceptional service.
Location
10.0
The BEST location, right next to the city centre and within walking distance of all important landmarks in Madrid.
Dining
7.0
The dining experience is nice but has room for improvement.
Facilities
8.0
The hotel offers great facilities for a comfortable stay.
Great location
Dining could be better
Justin
United States,
September
2023
8.0/10
I had a mixed experience at the hotel. The rooms were in excellent condition with a comfy bed, but they were not soundproof, and noise from the corridors could be disruptive. The service was top-notch with helpful staff, although the dining options were a little limited. The location was fantastic, allowing us to enjoy the vibrant neighborhood, yet noise could be a concern. The facilities were good overall.
Rooms
8.0
The room was in excellent condition with a comfy bed.
Service
9.0
The staff was very helpful and accommodating.
Location
9.0
The hotel’s best feature is its excellent location, close to major tourist attractions.
Dining
7.0
The dining options were good, but could be more varied.
Facilities
7.0
The facilities were decent and met our needs.
Ernest
United Kingdom,
August
2023
8.2/10
I had a lovely stay at this hotel in central Madrid. The room I stayed in was quiet and had a particularly nice bathroom, overlooking the shops area. The location, staff, and room with a balcony were all standout features, though the rooms could be quieter for a more relaxing experience.
Rooms
8.0
My room was cozy and clean, with a nice bathroom.
Service
9.0
The staff, from the airport transfer to the daily service, were friendly, kind, and professional.
Location
9.0
The hotel is perfectly situated in the heart of Madrid, making it easy to explore the city's attractions.
Dining
7.0
While there were many dining options nearby, I wished the hotel offered breakfast for more convenience.
Facilities
8.0
The hotel had all the essential facilities I needed for a comfortable stay.
Steven
United States,
August
2023
8.4/10
The hotel had a beautiful terrace on the top floor, offering a great view. The rooms were spacious with a large bed, free wifi, and the staff was incredibly helpful and welcoming. However, the morning dining experience fell a bit below expectations with limited choices.
Rooms
9.0
My room was beautiful with a good size terrace on the top floor. The room itself was a great size with a large bed, free wifi, and the staff was very helpful and welcoming.
Service
8.0
The bar staff, in particular, was super-friendly, and the overall service was nice and professional.
Location
10.0
The location was absolutely perfect, overlooking a pedestrianized street and a short walk to Puerta del Sol and Plaza Mayor.
Dining
7.0
The morning dining was a bit under expectations with limited choices, although the variety and quality of the food were excellent later in the day.
Facilities
8.0
The hotel had all the necessary facilities and services available for a comfortable stay.
Richard
United Kingdom,
August
2023
8.2/10
My stay at the hotel was a mix of great experiences and some minor downsides. The rooms were spacious, had a large bed, and came with a small balcony overlooking the bustling Calle Arendal. However, there were occasional disturbances from noisy neighbors and a water pipe noise that persisted throughout the night. The staff was incredibly helpful and welcoming, and the noise from the street was effectively blocked out with double glazing and metal bifold shutters.
Rooms
8.0
The rooms were spacious with a large bed and a small balcony. However, there were issues with noise from neighboring rooms and a persistent water pipe sound.
Service
7.0
The service was good overall, with very helpful staff. However, there were instances of impoliteness and being ignored when entering or leaving the hotel.
Location
9.0
The hotel's location is excellent, right in the center of the city on a major pedestrian tourist street, close to popular attractions like Gran Via and the Palace. However, it can be a bit noisy due to the bustling street.
Dining
9.0
The dining experience was fantastic, offering a large variety of options including daily specials and excellent coffee. The staff was attentive and met our needs before our outings.
Facilities
8.0
The hotel had all the necessary facilities to make my stay comfortable and convenient. However, the occasional noise disturbances impacted the overall experience.
Adam
United Kingdom,
July
2023
8.0/10
My stay at the hotel was a nice experience overall. The location was perfect, right in the heart of Madrid, making it easy to explore the city, but the noise from the street was a bit bothersome at times. The service was top-notch with helpful staff making my 4-night stay enjoyable. The breakfast was great, offering a variety of options, although not included in the rate. However, the street noise and impractical decor were minor inconveniences.
Rooms
8.0
I had a room facing the street between Sol and Opera. While the room was comfortable, it could get noisy due to the street traffic. The view of the street was lively, but the noise levels could be a bit high.
Service
9.0
The service at the hotel was excellent. The staff was friendly, pleasant, and very helpful throughout my stay, assisting with various requests without any hassle.
Location
7.0
The location of the hotel is amazing, right in the heart of Madrid. It was convenient for transportation and exploring the city center, but the noise from intoxicated individuals on the street could be disruptive at times.
Dining
8.0
Although not included in the rate, the breakfast had everything I needed, with a good variety of choices. The staff was kind and helpful during my dining experience.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, including car hire, dry cleaning, and housekeeping services.
Ian
United Kingdom,
June
2023
7.6/10
The hotel is in a very busy area, but clean and offers a decent breakfast. The lack of small touches like slippers and a proper farewell impacted our overall impression.
Rooms
7.0
The rooms were a good size, but the AC was very noisy. The bathroom was pretty nice.
Service
9.0
The staff are more than friendly, with a kind and helpful attitude.
Location
8.0
The hotel is right in the heart of the center of Madrid, close to major attractions like the palace and opera house.
Dining
7.0
The breakfast had all we needed and offered a variety of food options. However, we did not receive some dining services expected.
Facilities
7.0
The hotel has essential facilities and a decent breakfast setup.
Walter
United States,
May
2023
9.0/10
I had a wonderful stay at this hotel! The rooms were lovely and big enough, with a huge bathroom and modern amenities. The breakfast was great, and the staff was very helpful. One of the nicest hotels I've ever stayed in.
Rooms
9.0
The room was immaculate with a wonderful spacious and comfortable bed.
Service
9.0
The staff was super-friendly and went above and beyond to assist us. They even stored our luggage for an extra day, giving us more time to enjoy beautiful Madrid.
Location
10.0
The location was fantastic, right between Opera & Sol, offering easy access to major attractions and the vibrant city center.
Dining
8.0
The dining experience was great with a wide variety of food to choose from.
Facilities
9.0
The hotel's facilities were well-designed and comfortable, offering everything we needed for a pleasant stay.
Julius
United States,
April
2023
8.0/10
My stay at the hotel was a mixed experience. The rooms were a good size, but lacking a spacious work desk. The location was great for exploring the city, being close to major attractions, but the night time noise level was a downside. The cleanliness and breakfast spread were satisfactory, yet the absence of slippers and minor service issues left room for improvement.
Rooms
8.0
I stayed in a superior room that was spacious but could have had a larger work desk. The balcony overlooking the pedestrian walk was a nice touch.
Service
7.0
The service was overall friendly and professional, although I found the service at the nearby Petit Palace Opera to be slightly better.
Location
9.0
The hotel's location in the heart of the city center was convenient for sightseeing and accessing public transport, making it a great base for exploring.
Dining
8.0
The breakfast selection was impressive, offering a variety of items although the absence of slippers makes the overall room amenities lacking. The service was attentive, but minor interaction issues left room for improvement.
Facilities
8.0
The hotel facilities were modern and well-maintained, but the lack of a bar and certain room amenities impacted the overall experience.
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